New user access
To request new user access, complete the below forms and send to wdvcap@legalaid.nsw.gov.au.
- User agreement form (signed by user)
- User access form (signed by user and WDVCAS Manager)
All new users of DFV connect should also complete the below mandatory modules:
- The essentials: cybersecurity awareness training (coming November 2024).
- Privacy in practice.
Managers should also refer to the ‘managers’ section on this website (coming soon!) for additional requirements regarding new starters.
Updating user access
To update or edit user access, WDVCAS managers should provide the ‘user access form’ to WDVCAP so that we can update the user’s profile in DFV Connect.
Forms
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Need technical support?
If you are can't find the answer to your technical issue in our training and support materials, please contact WDVCAP at wdvcap@legalaid.nsw.gov.au. Our team is available to assist with all technical and business/practice related queries. Please ensure you provide the details of your issue, including:
- Related record
- Name of user experiencing the issue
- Screenshot of issue (if available).
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